Refunds & Returns
We gladly offer returns on all of our products within 30 days of you receiving the item, keeping the following in mind:
- Refunds or exchanges can not be offered on build-to-order, custom, or special-order items.
- Items must be returned unused, in their original condition and in their original packaging, within 30 days of receipt.
- You are responsible for all shipping and handling costs and risk of loss in transit of the item, unless it was our error.
- If you are exchanging your product, we will ship your new product as soon as we receive the original item. If you wish to keep your original item until receiving your replacement, a temporary charge will be placed on your method of payment for the full value of your exchange until we have received the original item and verified that it is unused, in its original condition and packaging.
- Please allow 2-5 business days from the date and time the item is received for us to process a refund.
- A full refund will be applied to your payment method.
- Any store rebates associated with a canceled order will be void at the time of order cancelation. If a purchase has already been made using a rebate, the cash value of the rebate will be deducted from any refunds owed.
Contact our returns department via email at firstname.lastname@example.org.
Ballistic Armor Warranty
We offer a 5-year manufacturer warranty on all Ballistic Armor products. This means we guarantee that your product will remain free of manufacturing defects under normal use for 5 years.
In addition to our own branded products, we sell products from several other brands. For products from other brands, we are unable to provide any warranty above or beyond that offered by the manufacturer. For warranty claims on non-Ballistic Armor products please contact the manufacturer directly.
Log into your account to view orders and tracking information. (If you have not created an account, simply click "Create Account" on the Log In page). If you have any difficulty, just send us an email at email@example.com and we will get your tracking info to you right away.