Built to last. Backed for it.
Every Bastion® helmet is covered for ten years, and our aluminum rails are covered for life under our Use & Abuse warranty. If something goes wrong, we repair or replace it at no charge.
Shell, pads, retention, mounting hardware and fasteners are covered against defects in materials and workmanship for ten years from purchase.
Aluminum SlideLock™ and M-LOK™ rails are covered for life, including under active use and abuse. If a rail breaks, in training or in the field, we replace it. Aluminum NVG shrouds are also warrantied for life.
Black resin SlideLock™ rails on the Bastion Patrol are covered against defects in materials and workmanship for ten years.
What's covered, and what isn't.
Covered
- Defects in materials or workmanship under normal use
- Helmet shell, padding and retention
- Mounting accessories and fasteners
- Aluminum rails that break in use, for life
- Discontinued products, for their full original warranty period
Not covered
- Damage from improper use or modification
- Normal wear and tear
- Damage from negligence or improper care
- Shells exposed to corrosive chemicals
- Products made by other brands, which carry their own manufacturer's warranty
Coverage applies to the original purchaser or purchasing agency and is not transferable. If we can't repair a covered product, we replace it at no charge.
Three steps. That's it.
Tell us what happened
Fill out the claim form below, or call or email us. A few sentences and your order details are enough to start.
We respond
A real person on our team reviews your claim and gets back to you within one business day.
Repair or replace
We repair or replace the covered product at no charge and get it back to you.
Start a claim.
Other warranty questions.
Discontinued products
Products we've discontinued, including Gen 1 helmets, stay fully covered under their original warranty terms for the full warranty period, counted from the original date of purchase. Discontinuing a product doesn't affect eligibility, coverage or support.
If a discontinued product or part is no longer available, we may repair it, replace it with an equivalent product, or provide a suitable alternative consistent with the original warranty.
International warranty claims
Because of US export controls, warranty claims on helmets purchased outside the United States are handled by the dealer the helmet was bought from. Contact your local licensed Ballistic Armor Co. dealer to start a claim.
Products made by other brands
Products we've sold from other manufacturers carry that manufacturer's warranty, not ours. We're glad to help verified customers with those claims, including processing replacements where that applies.
Who the warranty covers
The warranty applies to the original purchaser or purchasing agency and can't be transferred. Agencies that issue helmets to officers remain the warranty holder, and any officer or armorer at that agency can file a claim.