Frequently Asked Questions (FAQ)
How long will my delivery take?
Most orders placed before 12 pm Pacific Time ship the same business day. Learn more about shipping times here.
Where are Ballistic Armor Co.™ helmets manufactured?
The Bastion™ ballistic helmet is pressed in Ohio and trucked to our White City, OR production facility where it is assembled with American materials. The Bastion™ retention is currently sourced from Israel.
The Gen 1 ballistic helmet is pressed in China to Ballistic Armor Co. specifications, and independently tested by an NIJ-certified lab in the United States. Unlike many products made in China, our ballistic helmets are produced using American materials and tested to the same rigorous standards as American-made helmets.
The Gen 2 ballistic helmet was discontinued in 2023 due to concerns about its true country of origin.
I'm currently deployed. Can you ship to an APO?
Yes. Please note that shipping to a military base or U.S. embassy overseas is still considered an export, so it is subject to the same ITAR/EAR constraints as a regular export. However, in most cases it is not a problem shipping to deployed military.
If there is any further information needed to ship your product then a customer service representative will reach out to you directly.
Do you offer a military/LEO discount?
We love to support our military (veterans included), police, and first responders. Please click here to get your personalized discount code. This offer does not stack with other discounts.
How can I track my order?
You can log into your account to view orders and tracking information. If you don't have an account or have any trouble, email us at info@ballisticarmorco.com and we will provide you with the most current order information.