FAQ

Are these helmets tested?

Yes. The helmets were submitted to H.P. White Laboratories, an NIJ approved testing facility, for testing. In that test, the helmets were not penetrated when tested at NIJ-STD-0106.01. You can view the summary of that report. They were manufactured using DuPont Kevlar and comply with ISO9001:2008 and European CE certificates for quality control.

How Long Will Delivery Take?

While we are able to ship many items within two business days, the combination of increased demand and and supply chain delays due to COVID-19 may cause your order to be delayed by 2-4 weeks. Once your order has been shipped you will receive an email with the tracking number.

Is my data protected?

Your privacy is always a top priority. We use a tokenized, fully encrypted, and PCI compliant checkout system. We also use Shopify HTTPS Encryption, the global leader in e-commerce stores, to monitor and secure our website, and Paypal to ensure your financial data is secure.

How Do I Track My Order?

Log into your account to view orders and tracking information. (If you have not created an account, simply click "Create Account" on the Log In page). Any difficulty, just send us an email info@ballisticarmorco.com and we will get your tacking info to you right away.

What Is Your Return Policy?

We gladly offer returns on all of our products within 30 days of you receiving the item, keeping the following in mind:

Refunds or exchanges can not be offered on build-to-order or custom products.Items must be returned unused, in their original condition and in their original packaging.You are responsible for all shipping and handling costs and risk of loss in transit of the item, unless it was our error.If you are exchanging your product, we will ship your new product as soon as we receive the original item. If you wish to keep your original item until receiving your replacement, a temporary charge will be placed on your method of payment for the full value of your exchange until we have received the original item and verified that it is unused, in its original condition and packaging.Please allow 10-15 business days from the date and time the item is received for us to process a refund.A full refund will be applied to your payment method.


Contact our returns department via email at returns@ballisticarmorco.com

Do you Offer a MIL/LEO Discount?

We love to support our military (veterans included), police, and first responders and proudly offer a 7% discount on all of our products. Please click here to get your personalized discount code.

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